Privacy Policy

Who operates Tidal and how to reach us

Tidal Wallet is made and operated by T54 Labs Inc. ("T54"), a Delaware, U.S. corporation. Privacy questions and requests to access, correct, delete or stop processing your information go to privacy@t54.ai.

Tidal Wallet is a self-custody wallet. Your wallet moves only with this device's keys, and T54 does not receive, store or recover your seed or lock passphrase.

XRP Seoul event website counting

The separate event download page records only the event name, date in Korea, language, platform and release identifier when a ready download button is submitted. It uses no analytics cookies, fingerprinting, names, emails or wallet addresses. Request counts are not unique people or installs. Hosting providers may process normal connection logs separately.

This notice covers the event website counter. The Wallet 1.0 description below does not describe data handling in the event Beta app with agent features. Consult the privacy notice inside the Beta app.

What this policy covers

This policy describes Tidal Wallet 1.0, a wallet-only release. There is no T54 account or sign-up, and the app does not connect to a T54 server: it talks directly to the public XRP Ledger, as described below.

Website sign-in, agent connections, the Girin top-up and Mini Apps are not part of this release. If a later version adds any of them, this policy will be updated before that version is released.

What lives only on your device

These stay in the device's secure storage and are designed not to be sent anywhere.

• Seed and lock passphrase — the seed is encrypted with your lock passphrase and kept in this device's secure storage. The passphrase itself is not stored; it stays in memory only long enough to unlock the vault.
• Settings and guide marks — your language choice, guide completion marks and the like.

What goes out

Information leaves the device only in the cases below. In none of them is your seed or lock passphrase sent.

• To public XRPL nodes — balance and activity reads, and the transactions you sign. The app connects directly to public XRP Ledger nodes that T54 does not operate: on Mainnet, s1.ripple.com, s2.ripple.com and honeycluster.io; on Testnet, testnet.xrpl-labs.com.
• What node operators can see — your IP address, the wallet addresses you look up, your balance and activity requests, and the transactions you sign. On Mainnet, if a node does not respond the app automatically tries the next one, so the same requests may reach more than one operator.
• On the public ledger — a transaction you sign becomes part of a public record. Anyone can see an address and its history.
• When you request Testnet XRP — your public wallet address and xrpl.js client information are sent to Ripple's Testnet faucet (faucet.altnet.rippletest.net). This feature is not available on Mainnet.
• Google ML Kit, on Android — the Android app includes Google ML Kit, a Google component that reads QR codes on the device. According to Google, ML Kit may send Google device and app diagnostics — such as the device manufacturer and model, operating system version, app package name and version, performance metrics and error codes — along with device or per-installation identifiers, for diagnostics and usage analytics. Google describes this at developers.google.com/ml-kit/android-data-disclosure.
• To T54, when you write to us — if you email support@t54.ai or privacy@t54.ai, we receive your email address and whatever you include.
• From the app stores — Apple and Google may give T54 aggregated statistics and crash reports about the app, under their own terms and your device's settings for sharing with developers.

What it is used for

T54 does not receive your wallet data from the app. What the app sends is used only for the purposes below, and T54 does not use any information for advertising or profiling, or sell it.

• Public XRPL nodes — to show your balances and activity, and to submit the transactions you sign.
• Testnet faucet — to send test XRP to your Testnet wallet when you ask for it.
• Google ML Kit (Android) — diagnostics and usage analytics for that component, as Google describes them.
• Support — to answer the support and privacy requests you send us.
• App store statistics and crash reports — to understand use of the app in aggregate and to fix problems.

Camera

The camera is used only to read QR codes, and images are not stored or sent. QR scanning is part of website sign-in and agent connections, which this release does not include.

Processing outside your country

The public XRPL nodes, Ripple's Testnet faucet, Google and the app stores are run by third parties whose servers may be outside your country, including in the United States. They handle what they receive under their own privacy policies.

T54 Labs Inc. is a U.S. company. If you write to us, your message may be processed in the United States.

How long information is kept

Tidal Wallet 1.0 does not send your wallet data to T54, so T54 keeps no service records of your use of the app. Where information is kept:

• On your device — your encrypted wallet and settings stay until you erase them. Uninstalling the app can leave the encrypted wallet in the device's secure storage; "Erase all data on this device" removes it.
• Support correspondence — kept for as long as handling the case requires.
• Earlier test versions — test and preview versions that connected to the Tidal service created registration and session records. If you used one, you can ask us to delete them; see the data deletion page.
• Third parties — node operators, Ripple's Testnet faucet, Google and the app stores keep what they receive under their own retention policies.
• Public ledger records — cannot be erased, by T54 or anyone else.

Your rights

You can ask to access, correct or delete information T54 holds about you, or to stop its processing, at privacy@t54.ai.

What the app stores is on your device and under your control. You can erase it at any time; the data deletion page explains how, and how to ask T54 to delete anything it holds.

For information held by the node operators, Ripple, Google or the app stores, contact them under their own policies.

If we need to confirm that a request is yours, we never ask for your seed, private key or lock passphrase. Never send them.

Changes to this policy

If the policy changes, the app tells you and shows the effective date. This page shows the date it was last updated.

Contact

Privacy: privacy@t54.ai. Other support: support@t54.ai.